Bodrum Municipality Call Center answered 179 thousand 943 calls last year

The Call Center, which was established to resolve complaints received from citizens and to receive requests and suggestions, provides service with 21 personnel 24 hours a day, 7 days a week. Bodrum Municipality's call numbers "444 00 48" and "153" have provided service for a total of 5 thousand 543 hours and 30 minutes since January 2022. A total of 47 thousand 419 requests, complaints and suggestions were received and forwarded to the related municipal departments, organizations and other public departments.

The Received complaints are being forwarded to the related departments

The Municipal Call Center line, via which citizens living in the farthest part of the peninsula can easily access the relevant municipal departments; registrates many requests, complaints and suggestions concerning the municipal services , from çivil- to cleaning works, from social and cultural services to the services of parks & gardens, from street animals to the municipal police inspections and forward them to the related municipal directorates and other related public departments. Demands that are not under the responsibility of Bodrum Municipality were also registered and forwarded to other related public institutions and organizations such as Muğla Metropolitan Municipality, DSI, AYDEM, Türk Telekom, District Governship and Police Department.

Except the phone calls, complaints and requests received via E-Mail, WhatsApp, the Bureau of Solution Desk and Social Media channels of Bodrum Municipality are being recorded by the call center as well.

Demands from the residents of Bodrum are not being received only by the Call Center

Since January 2022, 12 thousand 295 requests and suggestions have been received by Bodrum Municipality through the WhatsApp Hotline. The Call Center personnels have forwarded 8 thousand 576 e-mails to the related public departments.  A total of 9 thousand 65 requests and complaints received through social media and other channels, were forwarded to the relevant directorates for resolution.